Information about delivery areas, lead times and shipping methods for bio-ethanol fireplaces purchased from Blue Flame Ember in the United Kingdom.
We currently ship bio-ethanol fireplaces to addresses in the United Kingdom. Standard delivery is available to most mainland UK postcodes. Deliveries to remote areas, islands and some Scottish Highlands postcodes may require a separate quotation or may not be available for all products.
If you are unsure whether we can deliver to your address, please contact us at sales@blueflameember.com with your postcode before ordering.
Most fireplaces are shipped from our UK stock or delivered to you shortly after they arrive from our European suppliers.
If there is any delay with incoming stock or transport from our suppliers, we will inform you by email and provide an updated estimated dispatch date.
Delivery times depend on your location and the courier used. As a general guide:
These timeframes are estimates and are not guaranteed. Adverse weather, peak season volumes or courier issues may extend the delivery time. We always aim to keep you informed if we are aware of any significant delays.
Shipping costs depend on the product type, weight, packaging and delivery postcode. The final delivery charge will be confirmed before you complete your order or in a written quotation.
If you would like an exact delivery price for a specific model and postcode, please email sales@blueflameember.com with the product name and your full delivery address.
We use reputable courier and pallet networks for fireplace deliveries. Most consignments are delivered on a kerbside basis, which means that the driver will bring the goods to the nearest safe point accessible by the delivery vehicle.
If you have any specific access restrictions or requirements, please let us know before dispatch so we can check feasibility with the courier.
Where available, we will provide tracking details once your order has been dispatched. Please use these details to follow the progress of your delivery.
Please inspect the packaging and the fireplace as soon as you receive it. If you notice any visible damage on delivery, please:
For concealed damage or missing parts, please contact us as soon as possible with your order details and photographs so we can investigate with the courier or supplier and arrange a resolution.
For full details of your rights to cancel and return a fireplace, please see our dedicated Return Policy.
In general, unwanted products must be unused, in their original condition and packaging, and returned within the time window specified in our return policy. Return shipping costs are usually the responsibility of the customer, unless the product is faulty or has been misdescribed.